FAQ
When will I receive my order?
We dispatch all orders within 7-10 business days. Delivery arrival time will depend on the shipping country and address.
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
Did my order go through?
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
Can I track my order?
Yes, you will receive a e-mail with your USPS tracking number within 7-10 business days.
Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. So, if you would like to make any changes, please contact the customer service team as soon as possible by phone or email.
I received my order but something is missing.
Please contact us via email nvstdbrand@gmail.com and we will sort it out for you.
Returns & Refunds
All items are subject to a 14 day full refund however, shipping costs to return items are at the expense of the buyer, in addition to a restocking fee of $9.99.
I cannot find the style, color or size I’m looking for.
The colors and sizes available in the online shop reflect what we currently have in stock but we might re-stock popular products. Please contact us if you cant find an item.